“Personal Information” is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical,physiological, genetic, mental, economic, cultural, or social identity of that natural person.
We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
Your Personal Information may be processed and stored in other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country. Your Personal Information will not, however, be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law.
Our Services are directed to a general audience and are not intended for children. We do not knowingly collect personal information from users deemed to be children under their respective national laws.
Collection of Information
Personal Information that You Provide: In general, we collect Personal Information from you and any devices (including mobile devices) you use when you use our Services,register for an account with us, provide us information on a web form, update or add information to your account, participate in a chat, or when you otherwise correspond with us. Some of this Personal Information, such as a way to identify you, is necessary to enter into our User Agreement. Theprovision of all other Personal Information is voluntary, but may be necessary in order to use our Services, such as the buying, bidding, or selling information needed to conclude a transaction.
We collect information that you submit in the process of creating or editing your account and User profile on Replay. When you sign up for Replay or otherwise engage in other activities that we make available on Replay, we will collect the information necessary to engage in such activity, which may include your contact information such as your address and phone number. For example,our registration and login process requires you to provide us with a valid email address and password of your choice. When you personalize your profile and use the features of Replay, we will collect any information you voluntarily provide, and we may also request optional information to support your use of Replay, such as your name, year of birth, gender, and other demographic information. We collect information in the form of the content that you submit during your use of Replay, such as photos, reviews,ratings and other information you choose to submit. We may also collect information about you and your friends who use Replay, from any social network you may have connected from, in order to provide you with a more personalized experience. For instance, we may collect your User ID or profile information that you have permitted to be displayed through Replay in order to display you as a friend or in association with your profile.
We have features that are used when you purchase an item or win an auction that require you to submit your credit card or other payment information which we collect and store so that our service providers can process your payment for the item. We also collect transactional information based on your activity on Replay, such as buying, bidding,selling, billing, and any other information you provide to purchase or ship an item. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and other related information. Additionally,we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the Replay community.
Replay may require you to submit additional Personal Information to authenticate yourself if we believe you are violating Replay policies, such as government issued identification or a utility bill to verify your address. If you do not wish to share such information with us, you will be unable to complete any further transactions on Replay.
Personal Information from Other Sources: We may receive Personal Information about you from other sources with which you have registered,companies who we have partnered with (collectively, “Partners”) or other third parties. We may associate this information with the other Personal Information we have collected about you.
Email, Email Addresses, and Third-Party Messaging: If you send an email to us, or fill out any “feedback” form through Replay, wewill collect your email address and the full content of your email, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to another User through Replay or the social network or third-party messaging platform from which you have connected to Replay or you use to communicate with others,whether or not they are Users, (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of other Users (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. We may use this email address to contact you for things such as notifications of promotions and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.
We may engage in remarketing to market our site or mobile application across the web. When a User visits our site or uses our mobile application, a Cookie may be placed on the User’s computer or device. Users with this Cookie may be targeted across advertising networks to receive relevant advertisements.
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer or device when you use the Internet. In some cases your IP Address stays the same from browser or web application session to browser or web application session;but if you use a consumer internet access provider, your IP Address probably varies from session to session. We, or our service providers, may track your IP Address when you access Replay to assist with ad targeting.
Social Media: We may allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatic access to certain Personal Information retained by them about you (e.g., content viewed by you,content liked by you, and information about the advertisements you have been shown or have clicked on, etc.). If you provide us with access to any site with video content, then you agree that we can share your video viewing with, or obtain information about your video viewing from, third-party social media sites for at least two years or until you withdraw authorization or connection to the social media site. You control the Personal Information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to the personal information retained by the respective social media site about you.By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we can collect, use and retain the information provided by these social media sites in accordance with this privacy notice. We may also use plug-ins or other technologies from various social media sites. If you click on a link provided via a social media plug in, you are voluntarily establishing a connection with that respective social media site.
Use and Disclosure of Information
In general, Personal Information you submit to us is used by us to provide you access to Replay; to improve Replay;to respond to your emails and other feedback; to provide customer service; to send you alerts, updates, administrative messages and otherwise facilitate your use of, and our administration and operation of, our Services; to monitor and analyze usage and trends; to resolve disputes; to better tailor the features,performance, and support of Replay; collect fees; to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request; and for any other purpose for which the information was identified at the time of collection. Additionally, we may share your content preferences and other information with the social network with which you have connected to Replay, along with those companies and persons with which you have asked us to share your information.
By using Replay and providing us with your Personal Information, you understand and agree that we may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the User Agreement and policies, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Replay, its users and the public. You hereby consent to us sharing your Personal Information under the circumstances described herein.
The Ability of Others to View Your Information. Helping you to protect your information is a vital part of our mission. It is up to you to make sure you are comfortable with the information, including Personal Information, you choose to provide us and the information, including Personal information, you choose to publish. You understand that when you use Replay,certain information you post or provide through Replay, such as your name,profile, comments, collections, and reviews, may be shared with other Users and posted on publicly available portions of Replay, including without limitation,social media applications and other public forums in which you choose to participate. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through Replay,this information may become publicly available and may be collected and used by others, including people outside the Replay community of Users. We will not have any obligations with respect to any information that you post to parts of Replay that are available to others, and recommend that you use caution when giving out personal information to others through social media networks or otherwise.
Your Choices Regarding Your Personal Information. We offer you choices regarding the collection, use, and sharing of your Personal Information. You have a right at any time to stop us from contacting you for marketing purposes. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional email you receive or by contacting us.
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, you acknowledge that no company, including us, can fully eliminate security risks associated with Personal Information.
Staying Signed In
When you sign into your account on our Services, you stay signed into your account for a certain amount of time. If you are using a public or shared computer or mobile device, we encourage you to log out of our Services when you have finished using them. You or any other user of the computer/browser/device you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser/device may take include:
- Buy, bid, or make an offer on an item;
- Create item listings;
- View the profile page;
- Chat with other users;
- Conduct after-sale activities, like leaving feedback, canceling orders, requesting returns or submitting claims; and
- Change your password, User ID, update any other account information.
You can typically end your signed in session by either signing out and/or clearing your Cookies. If you are using a public or shared computer or device, you should sign out and/or clear your Cookies when you are done using our Services to protect your account and your Personal Information.
Access, Correction, and Deletion of Your Personal Information
You can see, review, and change most of your Personal Information (except for Personal Information from posting and transacting) by signing into your account and editing it in the profile settings page. Please update your Personal Information immediately if it changes or is inaccurate. Keep in mind, once you make a public posting, you may not be able to change or remove it.
You have the right to request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, please contact us. We may charge a reasonable fee for this service.
We will honor any statutory right you might have to access, modify, or erase your Personal Information. To request access and to find out whether any fees may apply, if permitted by applicable national laws, please contact us. Where you have a statutory right to request access or request the modification or erasure of your Personal Information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws.
Upon your request, we will close your account and remove your Personal Information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.
Sharing Personal Information on Our Applications or Sites
When you use our Services, your public User ID may be displayed and available to the public and associated with all of your public Replay activity. Notices sent to other Users about suspicious activity and notice violations on our sites may refer to your public User ID and specific items. If you associate your name with your User ID, the people to whom you have revealed your name may then be able to identify your Replay activities.
To help protect your privacy, we allow only limited access to other Users’ contact, shipping and financial information as necessary to facilitate your transactions and collect payments. However, when Users are involved in a transaction, they will share personal information to fulfill such transaction which may include each other’s name, UserID, email address and other contact and shipping information.
When you transact with another User,we enable you to obtain or we may provide you with the Personal Information of the other User (such as their name, account ID, email address, contact details,shipping and billing address) to complete the transaction. Independent from us, you are the controller of such data and we encourage you to inform the other User about your privacy practices and respect the other User’s privacy.In all cases, you must comply with the applicable privacy laws, and must give the other User a chance to remove the other User from your database and a chance to review what information you have collected about the other User.
You may use the Personal Information that you have access to only for Replay transaction-related purposes, or for other services offered through Replay (such as escrow, shipping, fraud complaints, and member-to-member communications), and for purposes expressly consented by the User to whom the information relates. Using Personal Information of other Users that you have access to for any other purpose constitutes aviolation of our User Agreement.
Third Party Privacy Practices
We cannot guarantee the privacy or security of your Personal Information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your Personal Information. This is true even where the third parties to whom you disclose Personal Information are Moderators, Buyers, Sellers, or Community Owners on our platform or websites.